• 325-643-2351
  • 8am-12pm, 1pm-5pm Monday-Friday

Shipping & Returns


Bishop Distributing, Inc. (BDI) sales policy is to sell and ship directly only to Retailers who stock and resell the merchandise we distribute. These retailers must have a permanent business location with consistent business hours and be open to the public. BDI reserves the right to refuse to sell to any dealers who fail to meet these criteria.



In most cases, BDI offers COD or Credit Card options for new accounts.  Credit Card charge backs that are unfounded will be assessed 5% processing fee at the resolution of the issue.  COD accounts will incur UPS processing fees in addition to freight charges for orders that are shipped.  Open terms are available to customers with approved credit. Standard terms are Net 30 days.



A BDI new account form and sales tax form must be completed and on file before any business transaction can take place.  If an open account is requested, credit limits will be based on the information provided on the application, security provided and financial statement (if provided).  All limits are subject to change based on changing credit worthiness.  If an account becomes delinquent, terms will be changed to Credit Card until credit is re-established. In the event of an insufficient check, future shipments will require pre-payment. There will be a $25.00 fee for insufficient checks.  If an account becomes delinquent and fails to establish a reasonable payment plan it will be turned over to a third party collection agency. A 25% collection fee will apply along with any additional court cost and attorney fees if incurred.



There are no minimum order requirements; however, certain items must be purchased in the required increments.



Route Deliveries from BDI Warehouses

A $7.50 delivery fee is applicable on all deliveries made from any of our warehouses.


Freight charges are added to invoices.

Common Carrier/Truck Line

BDI will use trucking companies when it is necessary, or if it is the most economical freight option.  These charges will be added to the invoices.

Closeout Items

All closeout merchandise will be shipped Freight Collect. All sales of closeout merchandise are final.



ALL PRICES IN OUR CATALOG OR WEBSITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. Items will be shipped at prices prevailing at time of shipment.  



Orders for merchandise not stocked in our warehouse and special program orders will be factory drop shipped under the following conditions:


  1. Factory minimum requirements must be met.
  2. All orders must include a cancellation date.
  3. Dealer pays all shipping and surcharges charged by the manufacturer.
  4. Orders for merchandise not stocked by BDI are non-returnable.
  5. Terms on all special orders and drop shipments will match customer terms.
  6. COD accounts must pre-pay or arrange payment with BDI credit department.
  7. Any order less than $100 net dealer cost will carry a $7.50 handling charge.



It is the customer’s responsibility to count and inspect all shipments. Carton shortages must be noted on the delivery document.  BDI Customer Service Department must be notified immediately of any shortage.  Claims older than 5 days will be denied. Carriers’ agents must inspect pilfered cartons before any credit can be issued.



Merchandise damaged in transit should be recorded on the freight bill or separate delivery document and must include the driver’s signature. Should there be apparent or suspected damage and the driver will not acknowledge this in writing, REFUSE THE SHIPMENT and contact our Customer Service Department immediately. Before a carrier will process any claim, its representative must inspect the merchandise and the shipping carton. You must sign the bill of lading as damaged or short at the time of delivery. DO NOT DISCARD OR DESTROY ANY CARTONS. Claims older than 3 days will be denied.



Please contact your salesperson for return authorization.  If you are not serviced by a salesperson, please contact our offices.  Please have the correct invoice and item number(s) available.


Packing slip or invoice numbers are required for the following:

-           Authorized Non-defective Returns

-           Merchandise Damaged In Transit

-           Billing Error(s)

-           Merchandise Shortages

-           Sales of Closeout Items are Final – No Returns



All non-defective returned goods must be in original unmarked factory packaging and be re-saleable as new.

Merchandise sold in minimum quantity packs must be returned as same, except in cases of damaged or defective goods.

All non-defective returns are subject to a 15% restocking charge unless return is due to BDI error. 

Please contact our Customer Service Department within three (3) working days regarding shipping errors.

Any special order/non-stock item(s) must have factory authorization for return.  These items are not to be returned directly to BDI.  We will be happy to assist you with factory phone numbers, addresses, etc.

Any item over 1 year old must be returned directly to the manufacturer.